Services

 Marketing is about acquiring and retaining customers for products and services by delivering exceptional customer value. We identify and create needs and then cater to those needs effectively and efficiently. In order for us to do this, we have a scholarly team of marketing professionals with magazine subscription expertise ranging from consumer behavior and market research to new product development, brand planning, and pricing. Here is what we specialize in: 

• Customer value proposition
• Permission marketing
• Establishing customers/clients needs and wants
• Ensuring best products/services
• New product execution
• Joint ventures 
• Outbound/inbound subscription marketing for the magazine industry.

 Our Quality Assurance team is dedicated to only one mission: meet the exact standards in terms of service, quality and consistency. Because of the importance of the quality assurance department, it takes the center role of structure in our enterprise. We are known for our expertise in this department and we have numerous clients that use our services to improve their customer satisfaction and enhance their business's processes. Here is what we provide:

• Developed system of quality management and/or improvements
• Confidence in service quality and Representatives
• Delivery of consistent customer satisfaction
• Monitoring and Evaluating
• Data gathering
• Remote Quality Assurance Agents

Our Quality Assurance aspect is one of the best any company has to offer. We have numerous clients that use our services to improve their business's processes. We are known for our expertise in Quality Assurance. We deliver customer satisfaction through many areas of this department. Our computer software provides unsurpassed data quality. We constantly review and revise all processes for our company and our clients. These guarantee the highest quality products for our customers. In addition to reviewing our practices we evaluate all of our marketing work. Our company has remote quality assurance agents that monitor all magazine product sales.  

 At Southwest Subscription Service, we understand that customer service affects all levels of our organization. Therefore, everyone at Southwest Subscription Service has the same mindset. You can be confident that we will do the right thing every time. Customer Service is our number one priority. That is why our customers return to us year after year for their magazines subscription needs. Here is what you can expect:

• Live Representatives, 9am-5pm PST with 24/7 Messaging System
• 100% Customer Satisfaction
• Respectful, courteous, professional representatives
• Clear communication with customers
• Focus on problem solving and resolving conflicts
• Building trust, therefore building lasting relationships
• Integrity

We have a 100% customer satisfaction policy because we believe that our customers should be pleased with our company every time they interact with us. All our representatives have a professional, respectful, courteous, open and understanding attitude. We are focused on problem solving; always looking for the root cause of the problem. Our representatives receive coaching to be constructive, to review how one resolves conflicts and to be solution driven. The integrity and confidence of our company can be seen in our customer service.